Refund & Return Policy
Last Updated: 30-04-2026
This Refund & Return Policy applies to all purchases made from Byte More Solutions India Private Limited (“Company”, “we”, “our”, “us”) through our website or digital marketplace. Please read this policy carefully before making a purchase.
By completing a purchase on our platform, you agree to the terms outlined in this Refund & Return Policy.
1. Nature of Products & Services
We primarily offer digital products and software-related services, including but not limited to:
- Software licenses
- Themes, plugins, and other digital tools
- Downloadable files and content
- IT and technical support services
Due to the digital and intangible nature of these products, they generally cannot be returned once access or delivery has been provided.
2. No Returns for Digital Products
Once a product is:
- Downloaded
- Accessed
- Delivered electronically
- Activated via a license key
It cannot be returned or exchanged. This policy complies with applicable Indian consumer laws regarding digital goods.
3. Refund Eligibility
Refunds are considered only in the following situations:
3.1 Duplicate or Incorrect Payment
- If you were charged multiple times for the same product
- If an incorrect amount was deducted due to payment errors
3.2 Non-Delivery of Digital Product
- If you did not receive access to the product due to a verified technical issue on our side
3.3 Defective or Non-Functional Product
- If the product is substantially defective and cannot be used as described
- If our support team cannot resolve the issue in a reasonable timeframe
Note: Refunds are not issued for problems caused by:
- Incompatible software
- Third-party conflicts
- User errors
- System requirements not being met
4. Marketplace & Vendor Products
For products sold by third-party vendors on our platform:
- Refunds may involve the respective vendor
- Vendors follow our refund standards, but timelines may differ
- Byte More Solutions India Private Limited acts as a platform and facilitator
- Final approval for refunds rests with the Company after reviewing the request
5. Non-Refundable Cases
Refunds will not be provided for:
- Change of mind after purchase
- Lack of technical knowledge
- Failure to read product descriptions
- Incompatibility with third-party tools or servers
- Requests submitted after the allowed timeline
- Violation of license terms or misuse of the product
6. How to Request a Refund
To request a refund:
- Contact our support team within 3–5 days of purchase
- Provide your order ID, transaction details, and reason for the request
- Cooperate with troubleshooting steps if needed
Submit refund requests via email:
📧 info@bytemoresolutionsindia.com
7. Refund Processing
- Approved refunds are processed within 3–5 business days
- Refunds are credited to the original payment method
- Processing time may vary depending on the bank or payment gateway
8. Chargebacks & Disputes
Initiating a chargeback without contacting us first may:
- Delay resolution
- Result in account suspension
- Lead to permanent restrictions on future purchases
We encourage contacting us directly to resolve any issues amicably.
9. Policy Updates
We may update this policy at any time. Changes are effective immediately upon posting, with a revised “Last Updated” date.
10. Contact Information
For any refund-related inquiries, contact:
Byte More Solutions India Private Limited
Room No-5, First Floor, A-8/C, Vishwakarma Colony,
M.B. Road, New Delhi – 110044
📞 +91 7827865830 / +91 8882635922
📧 info@bytemoresolutionsindia.com